Contact Center Services
Growing Revenues One Contact at a Time
Dragonfly Strategists provides contact center, call center, and reservation sales advisory services designed to improve guest experience, increase conversion, and integrate reservations into the broader commercial strategy. At Dragonfly, we firmly believe (and have the data to back it up) that an optimized contact center is critical to a hotel’s revenue success. By deploying tools to track leads, even if they don’t convert on the first call, new loyal clients can be cultivated. Additionally, utilizing AI in an appropriately hospitality manner can improve the guest and employee experience, enabling the contact center to focus on selling and not answering informational and non-sales calls.
Our contact center services include:
Contact center and reservation sales strategy, aligning service and sales models with brand and revenue goals
Contact center assessments and optimization, covering people, processes, KPIs, and guest experience
Reservation sales performance improvement, including training, coaching, and conversion optimization
Interim contact center leadership and operational support, during transformations or staffing gaps
PBX and contact center technology advisory, including modernization and system optimization
Implementing AI‑enabled contact center solutions, such as AI voice agents, intelligent call routing, AI‑assisted sales workflows, and hybrid human/AI models
Omnichannel contact strategies, spanning voice, email, chat, text, and digital channels
Dragonfly acts as an extension of your team, ensuring contact centers support both exceptional service and measurable revenue growth—while evolving operations through modern technology and AI.